I was speaking with a colleague recently, who was telling me about having his car detailed. He takes the car to a place where they claim to deliver “psychological detailing.” When he asked what this means, the detailer explained that they go through the car and polish and shine areas that you wouldn’t ordinarily expect. [...]

Recently, a reporter writing an article for The New York Times asked me what it takes to create innovative Web sites and applications. The question was, “is it all about the eureka moment?” Sure, most people would like the answer to be “yes”. Business would be a helluva lot easier if a simple aha sprouted [...]